Archives: Reviews

“Felix arrived early (which is always a good thing when we're talking about a repair). He was extremely professional, took the time to look up my unit and determined it was still under warranty. I can't thank him enough for taking the time to check the warranty. Once the issue was determined, he made sure the parts were ordered and provided a realistic time frame for the work to be done.
Overall it was an excellent experience.”

– James A.

“Eric and Owen found the problem and quickly fixed it. They checked the condenser and the filter. For the first time in six weeks I now have a cool house. Thank you both so very much!!”

– Debora B.

“Eric was professional and knowledge about the system. In this case he quickly identified the problem to be in the condenser water drain system. He fixed the problem and drained all the water in the pan that had collected. We signed up for their maintenance program. We were very happy with their service and prompt arrival.

Well Done”

– Dennis D.

“Felix was amazing. He was knowledgeable, courteous and professional. He promptly diagnosed and fixed the issue with our system and got it running again. Will definitely be a repeat customer!”

– Liz A.

“Had a great experience with Felix Cartagena today. I had a last minute service call and he was able to come out and pinpoint the issues that were going on with our unit. He was professional, prompt, and courteous. I was really impressed with his service.”

– Michael W.

“Felix and Dak were great. Listened to the concerns. Went through systems and found the problem. Good representatives of your business!”

– Steve D.

“JahQuinn and Jason were excellent. They were friendly and professional. JahQuinn explained what they were going to do and showed me what my duct work looked like with their camera before and after. They kept me informed on time left to completion and left my home as they found it no mess no fuss.
I would highly recommend Kinder Air for your service needs.”

– Larry W.

“Easy and quick appointment stet up. Arrived and worked on the air conditioner and cleaned duct system. Quite a bit of work done that was needed and done in a timely manner. They were very professional and did a great job. I would recommend Kinder Heating and Air.”

– Brandy D.

“Woke up to a furnace that wasn't working, not only on a Sunday; but Super Bowl Sunday with bad weather in the forecast. I called many heating and air companies that advertised 24/7 service and everyone of them weren't able to help us out until Monday or later. Called Kinder and they had a technician at my door within an hour. Her name is Dakota and she had us up and running in about 15 minutes. Very professional, and extremely friendly. They will be our go to from here on out hands down. Pricing was fair as well.”

– Elizabeth T.

“I was very pleased with Randy's service. We have been trying, and failing, to resolve an issue for about 4 years. As with previous service visits I explained the warranty situation, previous experiences and efforts to resolve the issue of the unit locking into continuously running the fan from time-to-time. I explained that a year ago I personally replaced the thermostat in an effort to correct this without success.

Randy thoroughly checked the wiring and hookup in the thermostat. A previous tech (another company) had concluded that changing a board outside would solve the problem and quoted well over $600 for the repair. Then, we discovered that this company would not apply my expended warranty because another company had bought them out. I now know that was not the solution.

Randy tested, but did not indict the outside unit, and went into the attic to check the control board. He found an unconnected wire that would explain the bad behaviors. He connected it and verified the expected operation. The invoice was $212. I had paid other companies 2-3 times that amount twice and almost three times with no good results.

I highly recommend Kinder, Randy and the manager, Don.”

– Bob F.

“Your service technician Randy Pricer came out and repaired our furnace. It was a very difficult job but he stuck with it and gave us first class quality service. We were in a bad spot with the freezing temperatures and cannot thank you/him enough.”

– Fred L.

“Very pleased with the service and fast response time. Employee was knowledgeable and courteous. Definitely would have him do repairs for me next time I need to.”

– Joe J.

“Always outstanding service with Kinder. Randy was fantastic – quick and knowledgeable. He had my heat back on within a couple hours of me calling!”

– Collin N.

“Always outstanding service with Kinder. Randy was fantastic – quick and knowledgeable. He had my heat back on within a couple hours of me calling!”

– Collin N.

“I called Kinder because I had a leak coming from a compressor replacement done a few years prior (by an employee no longer there). Kinder immediately sent someone out to take a look and confirm that was where the leaked was coming from. I was just looking for the problem to be solved and maybe a discount around the repair but they went a step further. They sent out David who was very nice and went above and beyond answering my questions and explaining things. Not only did he fix the leak caused by the compressor repair, he also confirmed no other leaks, removed all old refrigerant that could have been contaminated, and replaced with new refrigerant. All covered by Kinder and I didn’t have to pay a thing. Kinder stands by their work and if a mistake is ever made (nobody is perfect) I have no doubt they will always do whatever it takes to make it right. From now on Kinder will be my go to servicer as long as I live in there service area.”

– Tyler V.

“Dakota was friendly and professional. I appreciate that she alerted me to repairs that needed to be done to avoid loosing heat this winter. She quickly replaced the needed parts. The area was left clean and tidy.”

– Patty M.

“David always does such an amazing job. He is very thorough with his work. Would highly recommend him. Thanks for doing such a good job and getting us ready for the cold months.”

– Susan W.

“Matt Benton and Jason Dennis did an awesome job in installing my York HVAC system!
They were punctual and explained what they would be doing and why. They inquired if I had any questions several times.
I am extremely pleased with David, who made the initial service call to my home, as well as Matt and Jason.
Thank you to Don and your entire team for making this such a successful experience!”

– Linda J.

“Very pleased. Was able to fit us in the same day we called. Did not hesitate to do warranty work. Filled unit with freon so we stayed cool while waiting on parts. Was able to fix unit in 1 day. We additionally purchased a service contract and an air ionizer unit with them because we were so pleased with the response and service. We had initially called 5 different companies but after spending 2 weeks in the heat getting poor responses because our unit was still under warranty. We were referred to Kinder by the York district representative and are so glad he did. They did what the others couldn't or wouldn't do in one day! Highly recommend Kinder.”

– Cheryl C.

“I’ve had a great experience with Kinder and their team from the very beginning! Their customer service is exceptional. I called another HVAC company for a quote.. i never received the quote & I needed an answer for an electrician on the scope of service I needed done & that company never called me back. Then I contacted Kinder and when they came out they actually did send me a quote promptly. I then had to call twice to get answers for something and the first time they called back within 30mins and the second time they didn’t even make me hang up! Today was installation day and everything went smoothly! They cleaned up after the job was done and made sure I knew how to operate my new mini split. I’m happy with the service and glad I chose to use Kinder!”

– Elizabeth P.

“Kinder heating and air saved the day! I run an apartment complex that had FOUR + air units go out. Our regular service provider said they would not respond on the weekend, even though it’s over 100 degrees out! Mr. Kinder personally answered when I called and had a technician respond to our property immediately. I could not speak more highly of the customer service and quality of work we received from Kinder Heating and Air.”

– Katie G.

“David is always a pleasure to have working on our HVAC system. He and Elijah recently worked on a drain system in need of elevation. System is back up and draining very well. David recently worked on finding a freon leak in a coil. The coil was the source of the leak and David is ordering a replacement. Until then, David has our system cooling again. Thanks Kinder!”

– Steve D.

“Elija is a super technician very knowledgeable and personable and explains in layman’s terms what the
Problem is ! Very prompt and text you ahead of time to
Let you know he on his way with his picture so you know who he is
Great company and I highly recommend them bk”

– Bill K.

“Kinder Heating & Air recently did a maintenance checkup on one of my A/C units. They when above normal work, including taking my unit apart and cleaning out all the grass inside. Unit cools better and I appreciate the quality of their work!”

– Dennis D.

“Elijah was prompt and knowledgeable. He was friendly. Tried to repair our old AC but it is beyond repair. He explained everything that he was doing and the cost. He explained options for replacing our unit and set up for me to receive estimates. I would recommend him.”

– Patty M.

“David Combs was the professional who serviced our air conditioning unit. He was kind, caring, courteous, and responsive. He not only told us what was wrong with the air conditioning unit; he showed us. He insisted on showing us rather than us taking him at his word. He is a very trustworthy professional who takes tremendous pride in his work. I will not go to anyone else for my plumbing and air conditioning needs. Kinder has us as customers for life. If I could give more than five stars to David, I would. He will be represented on my Gratitude Tree which has symbols of everything and everyone I am grateful for.”

– PJ H.

“Prompt, professional, polite – came out on a Saturday afternoon – blazing hot temps, located issues quickly, explained issues, competed work quickly, very grateful to Kinder Air. Thanks for your expertise and professionalism!”

– Zoe B.

“Elijah was awesome! He was on time, respectful and very thorough. He inspected both our units and added refrigerant to our unit that needed it. We had previously just has our systems serviced and we did not like the experience so wanted a second opinion. We felt a lot more confident in Elijah’s feedback. He took his time to check things that we were concerned about and explained what he thought the issues may be. We will be moving forward with Kinder from now on. Thanks for your service.”

– Sarah Z.

“Elijah is a professional. He did an amazing job. He did it quick. Got us up and running right away. I’ve had Kinder Heating and Air take care of all my heating and air services for the last 10 years and they are the best in the business. Above all they have integrity. Thanks Again!”

– Anthony L.

“I would highly recommend this company. They worked us in on a very short notice. The service that David Combs provided while here was professional and he explained everything to us. We will definitely be using this company for all our needs.”

– Susan W.

“Jamie did a fantastic job. I had to leave so he gave me a call and told me how everything checked out and that I could go online to pay my bill or call the office. Very nice very informative. Explained everything he did and I appreciate the fantastic service and the quickness of getting it done.”

– Tracy H.

“Elijah was a very professional and experience tech. He did everything by the book and then some. He made sure everything was working probably. He made sure that the price was fair. He made sure I got my veteran discount. I will tell everyone about your company.”

– John N.

“Very quick response to getting to me and fixing my air conditioner. Lukas was very polite, professional and explained exactly what he was doing. I would use again.”

– Linda L.

“Jamie Ziegler was prompt, efficient, knowledgeable, communicated well. Such a polite young man!
I was extremely pleased with the service he provided at my home! I’m”

– Linda J.

“Our air conditioner quit running Saturday evening I called the after hours number and Don had Jamie come out as quickly as he could. Jamie was very prompt and got right to work fix a problem got the air back on. He wasn’t here much more than an hour and the work was great.”

– Donna F.

“Jamie Ziegler is an exceptional young man . Very knowledgeable and extremely polite very diligent about his work arrives on time and explains what he is going to do and goes over what he did and advises you of cost before completing the work. Great company I am very pleased with their services and highly recommend them to anyone needing new heating and AC or maintenance.”

– Billl K.

“Extremely happy with our service. Our heat went out on Sunday and a technician (Jamie) was out on Monday and back on Wednesday to replace the broken equipment. Communication and quickness were amazing. HIGHLY recommend Kinder.”

– Kayla L.

“Excellent experience from start to finish. The representative who consulted with us, Jamie, was knowledgeable, friendly, and very helpful, as was the crew that came out and did our removal and install. We plan to continue doing business with Kinder.”

– Tanya Y.

“Elijah was extremely kind and attentive. He was thorough in his work and worked with us on our options. His customer service will keep up as repeat customers.”

– Collin N.

“Jamie very very personable and very knowledgeable he explained charges and what the work he would be doing! He got right to the tasks at hand and said he would return this spring to check out the outside units as well. Jamie is a very likeable young man and excellent at his craft.”

– Bill K.

“Very prompt and efficient service. Both the technician and employee I spoke with on the phone about scheduling, were kind, friendly, and helpful.”

– Amy D.

“My fan motor on my outside unit had burned out. Kinder Heating and Air got me scheduled for the next morning. Jamie Ziegler was my tech, very respectful, he walked me through my issues and the cost before he started. He did a great job, could not be happier! I highly recommend this company!”

– Nick A.

I have worked in construction and never seen such a quick response courteous professional and on-time company as this it was a joy to have them service and repair my air-conditioner I will definitely refer them to all my friends and they have a client for life thank you very much.

I’ve tested Mr Kinder’s work for 6 months now, I wanted to be able to give a fair and honest review. Our home was built in the 70’s and it had a very old heat and air system, where return air wasn’t in the best place and it was so loud that it kept us awake at night. Mr Kinder gave us a quick and effective solution without trying to sell us anything and even helping us consider possible solutions to save money; unlike other companies that came to give us their bids. Honesty and having the customers best interest in mind is a trait we don’t see much these days. I can say that now we sleep very well and our utility bill is very efficient.

Shortly after we bought our fixer-up home, we called another HVAC company to give the furnace a check up. They put a red sticker on it, said we couldn’t use it, and they wanted $18,000 to replace it and the duct work! That started our search. We had maybe 10 different companies come and check our system. They all insisted it had to be replaced. The lowest price we found was from Kinder Air for $8K. Although Don advised that we replace it, when he understood that we simply didn’t have the money to do so, he explained that he could replace the heat exchanger, since the A/C side of the package unit worked well. Their final price to repair the system was $2100, a fraction of what all the others insisted was the only option. They also installed new duct work for us. Their price for the duct work was comparable to the others but slightly lower. The final result is that our old home is now so comfortable! They did a great job. So professional, courteous, thorough, kind and understanding. If everyone did business like Don Kinder, the world would be a great place!